Privacy Notice for River Cree

We take privacy seriously in Canada and handle information carefully across our website, mobile application, and in-person services.

This notice explains how we collect, use, share, and safeguard information you provide, along with information gathered automatically when you interact with our services.

If you visit us in person, our physical location is River Cree Resort & Casino at 300 East Lapotac Blvd, Enoch, Alberta T7X 3Y3. Some practices apply specifically to on-site services.

What we collect & why

We collect information that helps us manage reservations, transactions, and account features reliably. Some details are provided directly by you, while other details are collected through typical digital activity.

• Account and reservation details you provide during sign-up or booking.
• Players Club information used to manage membership and rewards.
• Device and usage data used for authentication and service improvement.
• Location data when you enable permission-based features.
• Security monitoring data from our premises, where applicable.

On-site surveillance

For security and regulatory purposes, our casino premises are monitored by surveillance cameras. This monitoring does not typically extend to private areas such as hotel rooms and restrooms.

Request Rights & Manage Preferences

Depending on your location, you may have rights related to your personal information. We support reasonable requests and aim to respond through our standard contact process.

These requests can help you stay informed, correct inaccuracies, and manage marketing preferences. Some requests may be limited by legal or operational exceptions.

• Access: request access to personal information we hold about you.
• Correction: ask us to correct inaccurate or outdated details.
• Deletion: request deletion of information, subject to certain exceptions.
• Opt-out: stop marketing communications at any time.
• Data portability: request a copy in a structured, machine-readable format.

To exercise these rights, contact us using the details in the Contact section. If you have a specific concern, please include enough context for us to locate your account.

Mobile App Cookies & Tracking

Our website and mobile application use cookies and similar technologies to keep sessions stable and reduce repeated prompts.

These tools can support user authentication, remember preferences, analyze usage, and help deliver relevant content. You can control cookies through browser settings and other available tools.

If you disable cookies, some features may not work as intended. If something stops working, checking cookie settings is a helpful first step.

Everyday uses of your information

We use personal information to operate safely and meet regulatory expectations. This includes processing reservations and transactions and maintaining a consistent service experience.

• Process transactions and reservations.
• Verify identity and age in compliance with Alberta gaming regulations.
• Manage Players Club accounts and rewards.
• Provide customer support and account-related messages.
• Detect and prevent fraud or unauthorized activity.

Promotional communications are sent with your consent. Transactional messages may be used to confirm account or reservation activity.

Information Sharing & Safeguards

We share information only when it supports service delivery, is required by law, or occurs with your consent. We do not sell your personal information to third parties.

Service providers may assist with payments, hotel management systems, and IT operations. These providers are contractually required to protect your information.

Corporate affiliates, including a parent company, subsidiaries, and affiliates, may receive information for purposes consistent with this notice. If our business changes through a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction.

We may disclose information when required by law, regulation, legal process, or governmental request, including requests related to national security or law enforcement.

Security measures & retention

We use appropriate technical and organizational measures to protect personal information. However, no transmission or storage system is completely secure, and absolute security cannot be guaranteed.

We retain personal information for as long as needed for the purposes described here, unless longer retention is required or permitted by law. Retention decisions consider the nature and sensitivity of the information and the potential risks of unauthorized use.

Cross-border processing

We primarily store and process information in Canada, although some service providers may be located in other countries.

When information is transferred outside of Canada, we take steps to apply appropriate safeguards designed to protect information and support compliance with applicable data protection laws.

Key Points Summary Table

This table highlights key points and common scenarios and is intended to complement the details above.

Children’s privacy & age limits

Our services are not intended for individuals under the legal gambling age in Alberta (18 years). We do not knowingly collect personal information from minors.

If we learn that personal information from a minor was collected inadvertently, we take steps to delete it. This applies across the website, mobile application, and related service interactions.

Policy updates & contact details

We may update this notice from time to time for operational, legal, or regulatory reasons. Material changes will be posted with an updated “Last Updated” date.

If you have questions or want to make a request, contact our Privacy Officer at River Cree Resort & Casino, 300 East Lapotac Blvd, Enoch, Alberta T7X 3Y3, Canada.

For immediate assistance with Players Club account matters or other services, contact Customer Support at 780-484-2121. Phone support is also available at 1-844-425-CREE (2733).

If you are considering creating an account or making a reservation, reviewing these practices in advance can help set expectations. Our team can also clarify how a specific interaction will be handled.